Cleo Services

Cleo Services

Cleo shields your organization from integration complexity by blending Cleo Integration Cloud with our services offerings. Our industry-leading solutions manage and maintain B2B integrations even in the most demanding business environments.

900 +

YEARS OF INTEGRATION EXPERIENCE & EXPERTISE

80 %

FASTER ISSUE
RESOLUTION

86

CUSTOMER SUPPORT
NPS SCORE

EDI Outsourcing Options for Every Business Need

SELF-SERVICE
SELF-SERVICE

Take advantage of your in-house integration team with self-service capabilities to design, develop & maintain integrations on the CIC platform. You are responsible for transactional monitoring, exception management, and product support. Cleo is responsible for the CIC platform, including updates, fixes, and enhancements.

MANAGED SERVICES
MANAGED SERVICES

Depend on our Cleo Services team for EDI outsourcing. We handle the transactional monitoring & operational support of integrations. With a Services Package Add-On, our team also handles net new Design Time work, including building incremental maps, business process templates, & up to 5 concurrent integration requests in a business-as-usual phase.

BLENDED 
SERVICES
SELF + MANAGED SERVICES

Take advantage of your in-house integration team with self-service capabilities to design, develop & maintain integrations on the CIC platform. You are responsible for transactional monitoring, exception management, and product support. Cleo is responsible for the CIC platform, including updates, fixes, and enhancements.

SELF-SERVICE

Cleo Integration Cloud: Rich Integration Environment Designed for Exceptional Agility & Control

CIC-Studio-Outlines

Cleo Integration Cloud gives back full integration control. With a rich self-service integration environment, our platform brings full-featured self-service integration capabilities to design, build, and optimize end-to-end business processes. Your team can orchestrate elegant dataflows, update maps, and quickly make changes to backend integrations through a low-code development experience that puts your team in the driver’s seat.

TAKE BACK CONTROL
TAKE BACK CONTROL

Reduce reliance on specialized services with fully realized self-service integration that puts you in the design-time driver’s seat

MAXIMIZE BUSINESS AGILITY
MAXIMIZE BUSINESS AGILITY

Low-code development to easily manage integration change requirements & evolving business desmands to stay ahead of SLAs

ELIMINATE THE SUPPORT QUEUE
ELIMINATE THE SUPPORT QUEUE

Integration command over your business processes, maps & data flows so you no longer need support to make changes on your behalf

REDUCE MANUAL TOUCHPOINTS
REDUCE MANUAL TOUCHPOINTS

Powerful runtime automation takes care of end-to-end business processes & integration to eliminate errors and decrease cost

Take Back Control of Your Integration Today

PROFESSIONAL SERVICES

EDI Services Expertise to Maintain Business Continuity & Optimize Operations

Cleo Professional Services provides one or more of our in-house subject matter experts to be part of an organization’s integration operations staff.

Cleo experts work under the customer’s direction to run API, EDI, MFT, and/or other integration processes - augmenting existing staff and skillsets to ensure business continuity.

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INNOVATIVE TECHNOLOGY
INNOVATIVE TECHNOLOGY

Experienced API, EDI services & MFT experts, trained by Cleo

BUSINESS FOCUS
BUSINESS
FOCUS

Laser-focused on business continuity & customer satisfaction

PROJECT VISIBILITY
PROJECT VISIBILITY

Periodic reports & documentation to customer executives

PROVEN RELIABILITY
PROVEN RELIABILITY

Cleo's methodology offers a measurable & repeatable approach

Gain Access to SMEs to Support Every Integration Need

MANAGED SERVICES

Cleo Cloud Managed Services Provides Years of Expertise in Data Transformation & Movement

Our teams work 24/7 to complete any design time work that is needed. With offices around the globe, and people working constantly to meet our customers needs, we are able to setup additional trading partners, add or change maps, or service any other customer requests with expediency.  

services
ROBUST SKILLS
ROBUST
SKILLS

Get the skillset you need to succeed with our team of supply chain industry and B2B integration experts

DEEP TRANSPARENCY
DEEP
TRANSPARENCY

Eliminate the black box with a single pane of glass for collaborative & faster error resolution

RAPID GROWTH
RAPID
GROWTH

Accelerate business growth with rapid partner onboarding and integration change management

Managed Services Packages

CATEGORY

OFFERINGS

AIR COVER

SILVER

GOLD

PLATINUM

TITANIUM

RATE

Hours per year

20

100

240

600

1200

DEVELOPMENT

Business Process Template

Phone Guidance Only

Unique Map

Map Reuse

Production Map Change

New Connection

Change to existing Connections

New Partner Mailbox

Partner Certificate Management

HEALTHCHECK & REPORTING

Annual Healthcheck

Reporting

Quarterly

Monthly

“We use Cleo Integration Cloud to manage all of our EDI, which is the lifeblood of our supply chain operations. TaylorMade’s relationship with Cleo moves our B2B data transformation 100 percent into the cloud and enables the hundreds of thousands of monthly communications that drive our business.”

Best Relationship Mid-Market
Best Usability Mid-Market Summer 2021
Leader Enterprise Summer 2021
Leader Summer 2021
Most Implementable Mid-Market Summer 2021
Leader Summer 2021
Leader Enterprise Summer 2021
Most Implementable Mid-Market Summer 2021

Offload the Complexity of EDI & API Integration

How Can We Assist You?

Our support team is eager to ensure that you quickly and continuously enjoy the value of your Cleo products and services. The entire worldwide Cleo Support Team is extremely proud to serve your business.

Depend on our team for 24x7 transactional monitoring and operational support of integrations, including transparent and collaborative exception management to keep your revenue-generating business processes running smoothly.

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Have specific questions about our services offerings?